We will prepare a preliminary budget for you, issue service charge demands, follow up on overdue payments, manage the funds throughout the year, and provide a detailed account in our meetings and at the year’s end.
.png)
Our Services
Service Charges
Insurance Management
We will assess your existing policies, ensure you have adequate coverage, and direct our broker to survey the entire market at renewal to secure the best policy for you at the most competitive price.
Major Works
We will handle all of the Section 20 consultation paperwork, but our involvement typically extends far beyond that—we will coordinate with the board, surveyors, contractors, and residents to ensure the project runs as smoothly as possible. We manage multiple major works projects simultaneously.
Health and Safety
Health and safety have grown increasingly important in our sector in recent years. We have always recognised it as one of our biggest risks and have managed it with the utmost care.
Maintenance
We provide a tailored approach to maintenance. By leveraging our extensive network of small to medium-sized local contractors, we ensure that we always choose the right contractor for the task, consistently delivering excellent value for money.
FAQs
You asked, we answered...
How long have you been managing blocks?
Our team has a combined experience of over 50 years in the property sector. So we've seen it all.
What notice period do you require?
All our blocks are different, although many are on a 3 month noticed period.
Where do you source your contractors?
We use trusted third-party contractors to carry out works on our portfolio. We aim to give you a few options and can advise on which our preferred contrator would be,
How do you deal with complaints from residents?
If someone is dissatisfied, we want to hear about it. Issues often arise from communication breakdowns, misunderstandings, or occasional human errors.
Initially, we'll address the problem by discussing it with the block manager and their supervisor. In most cases, involving senior management helps resolve the issue. If this approach doesn't resolve the matter to the complainant's satisfaction, it will be escalated to our Directors, who will initiate our formal complaints procedure.
What is your turnover of property managers?
We prioritise quality over quantity by ensuring our property managers aren't burdened with an excessive number of blocks. Each manager benefits from competitive pay, and robust support. This commitment to their well-being results in exceptional staff retention, with nearly zero turnover.